كاراميل كوتور

Shipping & Fulfillment

All orders are seamlessly processed, packed, and dispatched from our logistics center in France, operating in partnership with Deret to ensure premium handling of our fragrance products.

Processing Times Please allow 1 to 2 business days for your order to be processed prior to dispatch. Once your package leaves our French fulfillment center, you will receive an email confirmation containing your tracking details.

Shipping Rates & Delivery Zones We proudly ship locally within France and across the European Union (EU).

Complimentary Shipping: Enjoy free shipping on all orders over €60 (applicable to both France and the EU).

France and EU (Standard Shipping) for orders under the €60 threshold has a flat rate shipping fee of €8.50 applies.

France and EU (Express Shipping): For orders under the €60 threshold, a flat rate shipping fee of €12.99 applies.

Returns & Exchanges

Due to the delicate nature and hygiene standards of our fragrance and primer formulas, we adhere to strict return protocols to guarantee the integrity of our products.

14 Day Return Policy Under EU regulations, you have 14 days from the date of delivery to return your item. To be eligible for a return, the product must be strictly unused, unopened, and returned in its original, sealed packaging (including all cellophane and tamper evident seals intact).

Return Shipping: Customers are responsible for the cost of return shipping back to our Deret facility in France. Original shipping fees are non refundable unless the item received was damaged or incorrect.

Refund Process Upon receiving your return at our warehouse, our quality control team will inspect the items. If approved, a refund will be processed to your original payment method within 5 to 7 business days.

Terms of Service

1. Overview This website is operated by our brand entity. Throughout the site, the terms "we", "us" and "our" refer to our company. We offer this website, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
   
   

2. General Conditions We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks.
   
   

3. Products & Formulations Certain products, including our Fragrance Primer and Eaux de Parfum, may be available exclusively online. These products may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display the colors, packaging, and descriptions of our products accurately; however, we cannot guarantee your device's display will be completely accurate.
   
   

4. Fulfillment & Third Party Logistics By purchasing from our site, you acknowledge that physical fulfillment is handled by our third party logistics partner, Deret, based in France. Delivery timelines are estimates and subject to carrier conditions. Risk of loss and title for items purchased pass to you upon our delivery of the items to the shipping carrier.
   
   

5. Billing & Account Accuracy We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
   
   

6. Modifications to Service & Prices Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
   
   

7. Governing Law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction in which our primary business entity is registered, in compliance with European Union consumer protection standards.

FAQs

1. What is your return policy if the scent isn't right for me?
   To guarantee hygiene and formulation integrity for all customers, we enforce a strict 14-day return policy. Products must be strictly unused, unopened, and returned in their original, sealed packaging (with all cellophane and tamper-evident seals intact). Once unsealed, the fragrance is considered final sale.
   
   
2. Where are orders dispatched from?
   All orders are meticulously processed, packed, and dispatched from our premium logistics center operated by Deret in France, ensuring rapid and secure transit across the EU.